THE HANDOVER FIELD GUIDE
Website handover email template for freelancers
A practical client delivery email with a document link, clear actions, support boundaries and an acknowledgment request.
Make the next action obvious
The delivery email should help your client act. Link to the handover document and final assets, identify what still needs confirmation, and repeat the support arrangements already agreed. Avoid presenting incomplete work as finished.
A copy-ready starting point
Subject: Your website handover and next steps
Hi [client], Your website handover is ready: [document link]. It records the delivered work, account owners, maintenance responsibilities and support contact. Final project files are here: [restricted folder link]. Please complete these next steps by [agreed date]: 1. Accept your [platform] invitation and confirm you can sign in. 2. Review the handover and flag any missing or incorrect details. 3. Confirm receipt of the files and walkthrough. As agreed, [support scope and period]. New work can be quoted separately. Please use [contact method] for support. Passwords are shared separately through [secure method]. Once access and receipt are confirmed, I’ll [remaining agreed action]. Thanks, [name]
Before you send
Replace every bracketed field and test the links as a recipient with the intended permissions. Check that the dates and support scope match the actual agreement. Remove any sentence that does not describe your project.
An acknowledgment of receipt is not automatically legal acceptance of the work. Use the process in your existing agreement for formal sign-off.
Attach a useful document
Use the free builder to produce the project-specific record. HTML is portable; PDF is convenient for a fixed copy. In either case, keep passwords and private keys out of the attachment.